Frequently Asked Questions
Answers to common questions.
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What's the difference between trial and
full version?
The trial version has all
functions except 3 limitations.
a. When you export or print the drawing, there will be a watermark.
b. Trial users are allowed to use 5 templates for each diagram type.
c. Trial users can create document no more than 3 pages.
a. When you export or print the drawing, there will be a watermark.
b. Trial users are allowed to use 5 templates for each diagram type.
c. Trial users can create document no more than 3 pages.
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What's the differences between EdrawMax
and EdrawInfo?
1. Basic
Difference
EdrawMax is capable for more than 280+ diagrams including Flowchart, Network Diagram, Org Chart, Mind Map, Floor Plan, Project Chart, Electrical Schematics, P&ID, UML, Fashion Design, Certificate, and more. EdrawInfo focuses on the infographic and graphic design, with 10000+ infographic icons and hundreds of elegant templates, users can use it to create infographic, poster, flyer, leaflet, brochure, banner, card, timeline map and more other materials without professional design skills required.
2. Can EdrawMax draw Infographics?
EdrawMax can also draw infographics, but the elements and templates are not as many as in EdrawInfo. EdrawInfo contains much more built-in elements and templates, and will continuously update new ones.
3. UI Difference.
The UI of EdrawInfo is more comfortable for infographic design. And the quick colors, theme, texture fill, etc., are especially designed for infographics.
EdrawMax is capable for more than 280+ diagrams including Flowchart, Network Diagram, Org Chart, Mind Map, Floor Plan, Project Chart, Electrical Schematics, P&ID, UML, Fashion Design, Certificate, and more. EdrawInfo focuses on the infographic and graphic design, with 10000+ infographic icons and hundreds of elegant templates, users can use it to create infographic, poster, flyer, leaflet, brochure, banner, card, timeline map and more other materials without professional design skills required.
2. Can EdrawMax draw Infographics?
EdrawMax can also draw infographics, but the elements and templates are not as many as in EdrawInfo. EdrawInfo contains much more built-in elements and templates, and will continuously update new ones.
3. UI Difference.
The UI of EdrawInfo is more comfortable for infographic design. And the quick colors, theme, texture fill, etc., are especially designed for infographics.
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How to
activate with the license code?
1. Go to the edraw install folder.
2. Right click the EdrawMax.exe. Choose the "Run As Administrator..." item in the right click menu. Then edraw launch.
3. Switch to the Help menu. Click the "Activate" button.
4. Fill in your license name and license code in the Registration dialog and click Activate again.
2. Right click the EdrawMax.exe. Choose the "Run As Administrator..." item in the right click menu. Then edraw launch.
3. Switch to the Help menu. Click the "Activate" button.
4. Fill in your license name and license code in the Registration dialog and click Activate again.
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How
many computers can I use with 1 license code?
An individual license code is for one user to
activate on two computers. Generally, we consider one license for your home
computer and another one for your work computer.
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When I
change computer, what should I do?
Please make sure your license code is in the
maintenance valid date. To transfer computer, please deactivate your license
code from the old computer or system first, then activate it on the new one.
Deactivate from "Help" menu > "Deactivation" button.
If you do not find any "Deactivation” icon on your software, please send your
license code and order information to support@edrawsoft.com.
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Why it
still shows "unlicensed version" after a correct and
successful activation?
There are 3 reasons which might cause this issue,
please check.
1. You don't have the right to write in C:\ drive. Please uninstall Edraw from C:\ and install it in D:\edrawinfographic, then use the "Run As Administrator" to open and activate the program.
2.This issue might also be caused by your local network firewall restriction. It's better to use manual activation, because through manual activation, it's activated from our server directly, which will not affected by your local network protection.
Manual Activation guide:
Activate Edraw Software without Internet
3.Linux needs root privilege to run then activate.
1. You don't have the right to write in C:\ drive. Please uninstall Edraw from C:\ and install it in D:\edrawinfographic, then use the "Run As Administrator" to open and activate the program.
2.This issue might also be caused by your local network firewall restriction. It's better to use manual activation, because through manual activation, it's activated from our server directly, which will not affected by your local network protection.
Manual Activation guide:
Activate Edraw Software without Internet
3.Linux needs root privilege to run then activate.
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In
what condition you need to do a deactivation?
1. When you need to change computer.
2. When you need to re-install your computer system.
2. When you need to re-install your computer system.
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Can I
activate Edraw without the internet access?
Yes. You can use manual activation which doesn't
require internet access. Learn how to
do a manual activation from: Activate
Edraw Software without Internet
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What's
the lifetime license?
Your original purchase of Edraw product is for
lifetime use. Your license will not expire, and
no annual subscription fees are required. Lifetime license also includes all
future updates and version upgrades.
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What's
the perpetual license?
A perpetual license allows
customers to use the licensed software indefinitely. For the first
three years, the perpetual license also entitles the customer to download all
updates and to
receive technical support. After the three years period ends, customers can choose
to remain
with the last version downloaded or to purchase another three years Updates &
Support package,
for 30% of the license price. There are no penalties for letting Updates & Support
lapse for a
while before purchasing an update package.
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What's
the subscription license?
A subscription license allows
customers to use the licensed software for one year, and entitles
customers to download all updates to the software and to receive technical support
within
maintenance period. After the one year period ends, the software will be no longer
functional
unless a new renewal is purchased.
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What's the difference between site
license and single user license?
Both of them can activate
EdrawInfo Pro Version. The single user license can only be used by one
user. With a wide site license (or multi-user license), you get a single license
code that is good for all computers/users under a certain quantity you
purchased.
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How and when can I receive the
license code after paid?
License code will be sent automatically
within minutes to your order email. If you don't receive any
email after payment, please send your order ID to support@edrawsoft.com.
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How to retrieve my license
code if it's lost?
You can visit this
webpage (Retrieve
License Code) to get back your license
code.
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Error message "This
license code has expired."
Your license is
expired to activate.
You can renew your license here:
https://www.edrawsoft.com/renew-and-upgrade.html
You can renew your license here:
https://www.edrawsoft.com/renew-and-upgrade.html
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Will it be possible
to change the license email?
If user no
longer uses his order email, he can apply to change order email
by sending request to support@edrawsoft.com
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Can I add
additional license to the existing license code?
Yes.
Please send the original license code and additional license
quantity you need to support@edrawsoft.com
for more information.
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I bought a
Windows version, now I want to change
license code to Mac version, is that
possible? (Can same License key be used
on both Windows and Mac OS?)
A
license code can be activated on Windows, MacOS and
Linux.