Frequently Asked Questions
Answers to common questions.
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How to evaluate/test Edraw products
before purchasing?
Edraw Max, Edraw Infographic,
OrgCharting and Edraw Project provide a 15-day free trial. Edraw MindMaster and
Edraw Max Online provide both Free and Pro versions, the Pro version requires a
subscription or license to access.
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How to get invoice/receipt?
After payment, license information and invoice will be sent to the registered email
address immediately. If you fail to get an invoice, please submit your order
reference and request to us from https://www.edrawsoft.com/support-center.html.
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What's your tax exemption policy? We are
a
tax-exempt company/organization/school, how do we place an order?
For tax-exempt organizations, please proceed the payment first. After that,
please submit your order reference and tax-exempt document to us from https://www.edrawsoft.com/support-center.html.
We will send the document to apply for the tax refund. The request usually will be processed in one business day after we receive the material and the refund could take 2-10 business days to reach your bank account depending on each bank processing time.
We will send the document to apply for the tax refund. The request usually will be processed in one business day after we receive the material and the refund could take 2-10 business days to reach your bank account depending on each bank processing time.
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Does the price include sales tax and VAT
(value added tax) fees?
The listing price on the website does not include sales tax or VAT. Companies in the
EU
will pay 0% if they provide a valid company VAT number. Please process your order
first,
and after that, please submit your order reference and VAT number to us from https://www.edrawsoft.com/support-center.html and
we will assist to apply for a VAT refund to you.
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Will my subscription be automatically
renewed?
The 1-Month Pass is a one-time charge, not a recurring subscription. The Annual Plan
and
Half-yearly Plan are recurring subscription and will continue until you cancel. All
plans allow you to use both the software and the online app for as long as the
subscription is active.
Subscriptions auto-renew at the end of each term and you will be charged for the
subsequent term.
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Do you have wide-site/multi-user license?
Are
there any quantity discounts?
Yes, we offer multi-user license
for government, enterprise and
education and any other industries who require large quantity users licenses of
Edraw
products. You can find the multi-user license price in “Business” column on each
product
pricing page. For a quote, please contact our sales team.
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How to get a refund of what I bought?
Please refer to the refund policy to process. https://www.edrawsoft.com/refund-policy.html.
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What shall I do if I failed to order from
online store?
Please send the screenshot and
the website URL of the product
you would like to order to sales@edrawsoft.com. And we will
assist
with the purchase.
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Why are you not accepting my credit card?
There are many reasons for a
failed credit card transaction.
Your card may have expired or reached its limit or have a security authentication
issue.
Please send the screenshot and the website URL of the product you would like to
order to
sales@edrawsoft.com. And we will
assist
with the purchase.
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Accepted payment methods.
Our website accepts PayPal,
Credit Card, Bank/Wire Transfer.
You can check all payment methods after adding Edraw products to the cart.
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How to cancel my Edraw Max Online
subscription?
To cancel a recurring
subscription just click 'Stop
auto-renewal' from your account page. The 1-Month Pass is a one-time charge, not a
recurring subscription. It automatically downgrades to free after 1 month.